twiinklex ❤

A guide to fixing your Tumblr Ask

Recently I realised that a few of people have reached my site by searching for solutions to the Tumblr Ask problem. From the search terms, I take it that you are SingTel users facing problems with the Ask/Submit function on Tumblr too.

So to save you all the trouble of emailing the Support Staff on both sides like I did (and waiting months for a reply), here’s a simple guide to solving the problem. I am just gonna screenshot the email SingTel sent me.
Mainly you have to reconfigure your proxy.

SingTel didn’t mention anything about Google Chrome users. However, I have gotten feedback that the steps are similar and it works too. You probably just have to figure out where your proxy options are and change it. Same goes for users of Mac and other browsers.

I use Mozilla Firefox –

Enter proxy.singnet.com.sg and 8080 into the respective fields that I’ve outlined. Don’t change anything else, leave them as it is and click ok.

As for part b) DNS, I didn’t do anything about it at all because I couldn’t find the options SingTel stated at all. But I don’t think you need it anyway since I didn’t. Anyway my Tumblr Ask and Submit functions worked fine again after I followed the part a) instructions. Hope same goes for you and if it still doesn’t work, contact SingTel and also if possible, leave a comment to let me know.

Good luck everyone! 🙂

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This entry was posted on Tuesday, April 5th, 2011 at 11:42 pm and is filed under Others. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

55 Responses to “A guide to fixing your Tumblr Ask”

  1. Gia
    10:56 pm on April 21st, 2011

    Hi can you pls reupload the Singtel proxy instructions pictures? There’s plenty of free image uploading sites that don’t delete the pictures uploaded eg postimage.org, tinypic. Photobucket is not very reliable.

  2. twiinklex
    11:05 pm on April 21st, 2011

    Emailed you!

  3. Gia
    11:36 pm on April 21st, 2011

    Thanks so much! Have a lovely easter 🙂

  4. rae
    11:16 pm on August 8th, 2011

    great info! a million thanks! 🙂

  5. victoria
    12:51 pm on August 27th, 2011

    uhhhhhhhhhh……..this is useful for my mozilla thanks! but anyone could help with google chrome >.<

  6. simplyme1109
    11:38 pm on January 30th, 2012

    thank you sooo much!!!

  7. emily
    3:21 pm on March 11th, 2012

    if im using starhub, would still help as well?

  8. twiinklex
    7:11 pm on March 12th, 2012

    Sorry I’m not sure, but you can try.

  9. unnieloveskyu
    8:01 pm on March 16th, 2012

    it doesn’t work with me 🙁 i tried it several times but i still can’t access the ask/submit links to any of the blogs that i follow. at first it was just some of the blogs, but now it’s all of them. 🙁

  10. twiinklex
    7:22 pm on March 17th, 2012

    Are you a SingTel user?

  11. unnieloveskyu
    6:06 pm on March 19th, 2012

    No, i don’t think so. 🙁 sorry to bother you 🙁 i tried looking for proxy settings here in my country but i don’t know how to put those in 🙁

  12. twiinklex
    7:49 pm on March 26th, 2012

    Try emailing them! Sorry I can’t help, because different countries have different IP addresses. Hope you find a solution soon 🙂

  13. Jen
    1:50 am on March 31st, 2012

    I love you for this. Thank you. 🙂

  14. quco
    8:50 am on April 11th, 2012

    i have google chrome, and i followed the internet explorer walkthrough.
    everything went right until i tried reloading chrome.
    i needed to change my proxy settings back to normal, meaning uncheck use a proxyserver for your lan and check automantically detect settings.
    fortunately, internett and chrome is up and running, and as an added bonus, tumblr ASKs now Works!!
    thanks man!

  15. quco
    8:52 am on April 11th, 2012

    forget what i just said…
    tumblr ASK only works in offline mode now…. ;A;
    i still get that sorry, unavailble feature pop up on the asks when im logged in! whyyyyy….. T___T

  16. twiinklex
    12:12 am on April 13th, 2012

    Are you a SingTel user? It only works if you reside in Singapore and your Internet Service Provider is SingTel. If you are not a SingTel user, email your Internet Service Provider to enquire 🙂

  17. Nicole Shun
    11:40 pm on April 29th, 2012

    Hello thank you so much! I followed your advice and now I can send messages to ppl using my lap top! 🙂 I was wondering, do you know how to do this on the iPhone? Cos I use my iPhone alot for tumblr, and the same problem persists 🙁 Thank you so much in advance! 🙂 xx

  18. twiinklex
    9:27 pm on May 4th, 2012

    Sorry I’m not sure because I don’t use an iPhone, but maybe you can try Googling to see where your proxy settings are located and change accordingly? Or call SingTel to enquire 🙂 Good luck!

  19. t
    2:07 pm on May 1st, 2012

    thank you 🙂

  20. dionne
    9:52 am on May 4th, 2012

    what about google chrome!?

  21. twiinklex
    9:26 pm on May 4th, 2012

    As I’ve mentioned in the post, you just have to figure out where your proxy settings are located and change accordingly.

  22. ruth
    11:49 am on May 8th, 2012

    hi! i have the same problem too ): but i can’t see the pictures which you put in this post.. can you send them to me? thanks so much 🙂

  23. twiinklex
    10:42 pm on May 8th, 2012

    Emailed you 🙂

  24. Kirando
    11:52 pm on May 21st, 2012

    Thank you so much for this. I’ve been in singapore for weeks and its been so frustrating not being able to post in any asks. finally fixed.

  25. Radz
    8:37 pm on June 11th, 2012

    hey im a singtel user and i tried following the instructions for google chrome but the ask still doesn’t work. is there any other solutions? 🙂

  26. rex
    3:57 pm on July 13th, 2012

    Thank you so much!! I’ve been having this problem for too long, and this works!
    You’re the best!
    xx

  27. Jong
    12:25 pm on July 22nd, 2012

    Thank you so much for your help! Great post!

  28. S
    12:47 pm on July 22nd, 2012

    Awesome, thanks a ton!

  29. jacq
    7:53 pm on August 15th, 2012

    thank you dear! that was so great it finally worked ;A;
    do you have a tumblr? can we follow each other? heh 🙂

  30. elspeth
    1:12 am on August 19th, 2012

    This works for Google Chrome as well for Windows users but not for Mac. If anyone has any idea how to configure for Macs please do reply!

  31. Grace
    1:33 am on September 9th, 2012

    thank you so much for sharing this! the stupid problem had been occurring for ages! argh i love you thank you!! ;___; damn it was just that simple xD

  32. Cordi
    1:59 pm on September 27th, 2012

    What about safari 🙁

  33. priya
    10:03 pm on October 10th, 2012

    THANKS A LOT :DD

  34. Felicia
    9:02 am on October 15th, 2012

    OMG!! This actually work!! Thanks a lot(:

  35. leeliet
    9:03 am on November 30th, 2012

    THANKYOU SSOOOOO MUCH!!! 😀

  36. chanel
    5:53 pm on December 29th, 2012

    I tried it and it worked but after 30 mins my internet connection failed…

  37. Bianca
    3:26 am on December 30th, 2012

    Thank you so much!

  38. J
    11:54 am on February 2nd, 2013

    It didn’t work for me. I tried it on chrome and IE like five times but the tumblr ask thing still shows the error message.

  39. isha
    6:00 pm on February 5th, 2013

    i use starhub, any advice for me? :c
    i’m stuck in the ask-error stage and i have no idea how to get out of it
    any help will be greatly appreciated 🙂

  40. Edina Loo
    8:55 pm on February 25th, 2013

    Hello i’ve followed what you said but after i did it i cant load any pages when i use chrome/safari ): help pls!

  41. kelli
    2:26 am on February 26th, 2013

    this doesnt work anymore

  42. elspeth
    1:31 pm on February 27th, 2013

    Edino Loo:
    Singtel recently re-configured their proxy settings again. (It was working perfectly fine before.) If I were you I’d call them at 1688 to send feedback and harangue them! hahaha.

  43. yuni
    9:19 pm on April 1st, 2013

    OMG! Thank you! Helped me lots for Google Chrome on mac! ^^

  44. pmd
    10:43 pm on June 20th, 2013

    omg it worked, thanks so much for the information, i am a Singtel telco user and this problem has been bugging me badly and i’m really glad that i manage to find this and now my ask is working again =))

  45. hello
    4:54 pm on June 22nd, 2013

    Hey! I’m so glad I came across this, but I’m a Mac Safari user, and I would like to know if there’re any ways to solve this problem on safari! Do let me know if you have any solutions to this. Thanks so much! 🙂

  46. hello
    4:56 pm on June 22nd, 2013

    oops sorry, I just realized that you already mentioned that the steps are similar for safari. please ignore my comment!

  47. Rosie
    6:23 pm on June 27th, 2013

    OHMYGOODNESS. THANK YOU SO MUCH!!!! I didn’t think that this would work out at first as these guides never really worked for me before, but it did! and I’m so happy right now! Thanks!

  48. Kathy
    4:44 pm on July 28th, 2013

    Hey! Thanks for the tip! It works! 😀

  49. dozz
    5:23 am on August 11th, 2013

    hi ! ive had this weird problem forever now and i would be really grateful for any tips
    i have a tumblr account that i can only access via my iphone ! whenever i try to log on through my computer (safari – macbook pro) i get endless error and troubleshooting pages..can’t even contact support ! my account doesnt seem to be available outside my phone, does this make sense? help anyone?


  50. 1:56 am on August 21st, 2013

    OMGOSHHHHHH. THANK YOU SOOO MUCH!! This has been bothering me ever since I started and I thought it was just me you know. But then I saw your blogpost and omggg THANKS!! <3

  51. luisa
    3:09 am on September 11th, 2013

    thank you so much, you’ve been of great help! finally fixed my ask thanks to you

  52. Anon
    11:27 am on September 12th, 2013

    Hey Cherlynn! 🙂

    I was frantically searching for help to solve this problem, thanks for posting! However, despite trying multiple times (in vain), I have not been able to solve the problem… I use Chrome on a Macbook Pro, and when I edit the HTTP proxy, my browser slows down a crapload, so. My browser keeps telling me that there is something wrong with my proxy… I dunno. I’ll try to contact Singtel. 😉

    Anyways, thanks for posting. 😀
    S xx

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